Privacy Policy

Wood Family Heating
Last Updated:4/4/2025

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1. Introduction
Wood Family Heating ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.

 

2. Information We Collect
We may collect the following types of personal information:

• Name, phone number, email address, and physical address.
   

• Information about your heating system, usage patterns, and service preferences.
   

• Payment information when transactions occur.
   

3. How We Use Your Information
We use your information to:

• Schedule and deliver heating services effectively.
   

• Respond to inquiries and provide customer support.
   

• Process payments and billing.
   

• Improve our website and service offerings.
   

• Communicate promotions or relevant service updates.
   

4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. Only trusted partners and service providers who are necessary to deliver services or comply with legal obligations may receive your information. 

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 No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

5. Data Security
We employ industry-standard security measures to protect your personal information. However, no method of transmission or storage is entirely secure; therefore, absolute security cannot be guaranteed.

 

6. Cookies
We may use cookies to improve website functionality and user experience. You can adjust your browser settings to reject cookies, but doing so may affect website usability.

 

7. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of these sites. Please review the privacy policies of external websites separately.

 

8. Children's Privacy
Our services are not directed toward individuals under 18, and we do not knowingly collect personal information from children.

 

9.1 Your Rights
You have the right to:

• Request access, correction, or deletion of your personal data.
   

• Opt out of receiving marketing communications.
   

• Request data portability.
   

Please contact us directly to exercise these rights.

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9.2 Mobile SMS Usage and rights,

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS.

Following this confirmation, you will no longer receive SMS messages from us. To rejoin, text "START" or sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to {support email address or Phone number}.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
 

  

 

10. Changes to Privacy Policy
We reserve the right to update this Privacy Policy as necessary. Changes will be posted on our website with an updated date.

 

11. Contact Us
For questions or concerns about this Privacy Policy, please contact:

• Email: woodfamilyheating@google.com

• Phone: below
   

• Address: below